Refund policy


TL;DR


You have 14 days from delivery to withdraw — no reason needed. Try-on at home is fine. Refunds are issued within 14 days of your withdrawal (we may wait until we receive the item or proof you shipped it).

 

 

/ ONLINE RETURNS

Return window (withdrawal)

  • You can withdraw from your purchase within 14 calendar days of delivery.

  • After you tell us you’re withdrawing, you must dispatch the goods within 14 days.

How to start a return

Start your return within 14 days of delivery by either:

  1. Emailing support@destinyspirit.eu with:

    • your order number

    • the items you want to return
      or

  2. Starting the return from your account (if available).

Where to send returns

Ship your return to:

Return address
Schmittstrasse 38A
8720 Knittelfeld
Austria

 

 

/ ONLINE EXCHANGES

We currently don’t offer a standard “exchange” flow (size swap / color swap).
If you want a different item/size, the fastest option is:

  • Return the original item (within the rules below)

  • Place a new order

Wrong, damaged, or defective? Don’t return it yet — contact us first at support@destinyspirit.eu so we can arrange repair, replacement, or refund.

 

 

/ RETURN SHIPPING & FEES (WHO PAYS WHAT)

Change of mind (within 14 days)

  • Outbound shipping (to you): refunded up to our cheapest standard delivery option
    (Express/upgrade shipping is not refunded.)

  • Return shipping (back to us):

    • Austria (AT): we provide a pre-paid return label

    • All other regions: you ship it at your cost using a trackable service

Wrong / damaged / defective item

  • Outbound shipping (to you): fully refunded

  • Return shipping (back to us): we pay and arrange repair/replacement or refund
    (Contact us first so we can handle it correctly.)

If an item cannot be returned by post, we’ll state the estimated return cost before purchase.

 

 

/ RETURN CONDITIONS (READ BEFORE SHIPPING)

Items must be returned:

  • unused, clean, and in resellable condition

  • with all original tags/labels attached

  • with all accessories, inserts, and packaging items that came with it (where applicable)

Try-on is fine.
If the item shows signs of use beyond a normal indoor try-on (outdoor wear, stains, smells, etc.), we may reduce your refund for diminished value — and we’ll always explain why.

 

 

/ CONDITION STANDARDS (WHAT’S OK vs NOT OK)

OK ✅

  • Indoor try-on / fitting

  • No outdoor wear

  • No odors

  • Tags/labels still attached

  • Hygiene seals intact (where relevant)

NOT OK ❌

  • Visible wear or washing

  • Perfume/smoke/strong odors

  • Makeup/deodorant stains

  • Missing accessories or packaging parts

  • Removed hygiene seal (for hygiene-sensitive products)

 

 

/ REFUNDS

  • Refunds are made to your original payment method.

  • We refund within 14 days of your withdrawal notice.
    We may withhold the refund until:

    • we receive the returned goods, or

    • you provide proof of dispatch (tracking/receipt) — whichever comes first.

  • We refund standard outbound delivery (up to our cheapest standard method).
    Express/upgrade shipping is not refunded.

 

 

/ EXCEPTIONS (NO WITHDRAWAL RIGHT)

Withdrawal may not apply to:

  • Sealed hygiene goods once unsealed (e.g., underwear, swimwear once the hygiene seal is broken)

We only apply these exceptions where they are relevant to the product.

 

 

/ MISSING, DAMAGED, OR TAMPERED PARCELS (IMPORTANT)

If your parcel arrives damaged, opened, or appears empty:

  1. Tell the carrier immediately at delivery (note it on the proof of delivery if possible).

  2. Contact us within 48 hours at support@destinyspirit.eu with photos of:

    • outer box

    • shipping label

    • inner packaging

    • items received

  3. Keep all packaging and contents until the investigation is closed.

Fraudulent or abusive claims may be rejected and reported to the carrier/authorities. This does not affect your legal rights.

 

 

/ CONTACT

Email: support@destinyspirit.eu
Phone: +43 67763616514
VAT ID: -
Address: Schmittstrasse 38A, 8720 Knittelfeld, Austria